At SimpleSpares, we are committed to ensuring your complete satisfaction with every purchase. We understand that ordering genuine automotive parts requires precision and confidence, which is why we strive to provide accurate product information, expert guidance, and reliable service.

This return policy outlines the procedures and conditions for returns across various scenarios. We aim to handle every situation fairly and efficiently, whether the issue stems from our error, shipping complications, or a change in your requirements.

General Return Guidelines:

• Returns are accepted only for parts incorrectly selected by SimpleSpares or items lost/damaged during shipping
• Returns for customer ordering errors or change of mind are not accepted
• Return requests must be made within 30 days of delivery
• Parts must be unused, in original packaging, and in resalable condition
• All returns require prior authorization through our customer service team
• Refunds will be processed within 7-10 business days after we receive and inspect the returned item

To initiate a return, please contact our customer service team at our contact page with your order number and reason for return.

Incorrectly Selected Parts on Our End

We take full responsibility when we supply incorrect parts due to an error in our order processing or part selection.

If we sent you the wrong part:

• Contact us immediately upon discovering the error
• We will arrange for the return of the incorrect part at no cost to you
• We will expedite shipping of the correct part at no additional charge
• You will receive a full refund for any price difference if the correct part costs less
• No restocking fees will apply

Our commitment: We will cover all return shipping costs and ensure the correct part reaches you as quickly as possible. If the error causes significant inconvenience or delays your repair, we will work with you to find a suitable resolution.

Lost and Damaged Parts During Shipping

We understand that damage or loss during transit is frustrating, especially when you need parts urgently.

For damaged parts:

• Inspect all packages upon delivery before signing for them
• If damage is visible, note it on the delivery receipt and take photos
• Report any damage to us within 48 hours of delivery with photos of both the packaging and the damaged part
• We will file a claim with the carrier and send a replacement part immediately
• You do not need to return damaged parts until we provide instructions from the carrier

For lost packages:

• If your tracking shows delivery but you did not receive the package, contact us within 5 days
• We will investigate with the carrier and initiate a trace
• Once the package is confirmed lost, we will send a replacement at no cost to you

Insurance: All shipments are insured. You will not be held responsible for items lost or damaged in transit. We handle all carrier claims on your behalf.

Incorrectly Selected Parts by You

We understand that identifying the correct automotive part can be challenging, even with VIN numbers and part specifications. However, due to the specialized nature of genuine automotive parts, returns are not accepted for parts that were correctly supplied but incorrectly ordered by the customer.

Why returns aren't possible:

• Genuine automotive parts are vehicle-specific and may be difficult to resell
• Once a part leaves our facility, we cannot guarantee it hasn't been installed or compromised
• Parts are sourced specifically based on customer orders

We strongly encourage you to:

• Use our VIN lookup tool or contact our parts specialists BEFORE ordering
• Verify part numbers against your vehicle's specifications and service manual
• Double-check compatibility information at checkout
• Send us photos or part numbers if you're uncertain—we're happy to help verify before purchase
• Consult with your mechanic before ordering if you're unsure

Alternative solutions: If you receive a part you cannot use due to ordering error, you may:

• Check with local mechanics or automotive shops who may purchase the part from you
• List the part for sale on automotive forums or marketplaces
• Keep the part for future use if you plan to maintain the vehicle long-term

We are committed to helping you select the correct part the first time. Please don't hesitate to contact our parts specialists with any questions before completing your order.

Changing Your Mind

Due to the specialized nature of genuine automotive parts, we do not accept returns if you simply change your mind after purchase.

Why this policy exists:

• Automotive parts are manufactured for specific vehicle applications
• Parts are sourced and supplied based on confirmed customer orders
• Once a part has left our facility, we cannot resell it as new
• This is standard practice across the automotive parts industry

Before you order:

• Make sure you genuinely need the part for your vehicle
• Confirm the repair diagnosis with a qualified mechanic
• Verify that you're ordering all necessary parts for your repair
• Consider consulting with our team if you're uncertain about proceeding with the purchase

If circumstances change: We understand that plans can change, but unfortunately we cannot accept returns in these situations. We recommend:

• Checking if the part could be useful for future maintenance
• Offering the part to your mechanic or local repair shop
• Listing the part on automotive marketplaces or forums

Our team is always available to answer questions and help you make informed purchasing decisions before you complete your order.

Unable to Receive Package and It Returned

Sometimes circumstances prevent you from receiving a delivery, and packages are returned to us by the carrier. In this case we can re-ship the order to you.

However, you will be responsible for paying double the shipping costs: the cost of returning the order to our warehouse plus the cost of reshipping it to you.

If you miss a delivery:

• Contact the carrier directly using tracking information to arrange redelivery or pickup
• Most carriers will attempt delivery multiple times before returning the package

If the package is returned to us:

• We will notify you when we receive the returned package
• If you no longer need the part, standard return policies apply (see "Changing Your Mind" section)
• You will be responsible for the original shipping cost and the cost to reship

Refused deliveries: If you refuse a delivery, you will be responsible for both the original shipping cost and return shipping cost, and standard restocking fees apply.

To avoid delivery issues:

• Ensure your shipping address is complete and accurate
• Provide a phone number so carriers can contact you
• Monitor tracking information and arrange to be available for signature-required deliveries
• Consider using a business address or alternative delivery location if you cannot be home