Return Policy
At SimpleSpares, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy.
Return Period
You have 14 days from the date of delivery to return your items. The return period starts on the day after you receive your order.
Conditions for Returns
To be eligible for a return, items must meet the following conditions:
- Items must be unused and in the same condition that you received them
- Items must be in their original packaging
- Items must include all accessories, manuals, and documentation
- Items must not show signs of installation or use
Non-Returnable Items
The following items cannot be returned:
- Custom-made or specially ordered parts
- Electrical components that have been installed or connected
- Items that have been used or show signs of wear
- Items without original packaging or missing components
How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at sales@simplespares.com within 14 days of receiving your order
- Provide your order number and the reason for the return
- Wait for our team to provide you with return instructions and a return authorization number
- Pack the item securely in its original packaging
- Include the return authorization number on the package
- Ship the item back to the address provided by our customer service team
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the item you need.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@simplespares.com with photos of the damage or defect. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven't received a refund yet, please:
- Check your bank account again
- Contact your credit card company, as it may take some time before your refund is officially posted
- Contact your bank, as there is often processing time before a refund is posted
- If you've done all of this and still have not received your refund, please contact us at sales@simplespares.com
Contact Us
If you have any questions about our return policy, please contact us at:
Email: sales@simplespares.com
Address: SimpleSpares B.V., Sneliusweg 12, 6827DH Arnhem, The Netherlands
Last updated: February 04, 2026